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Returns & Import Tax

Customs Duties & Import Taxes

General Information about Customs Duties & Import Taxes

Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It’s always buyer’s responsibilities to clear customs and pay the relevant custom duties.

We don’t add taxes, VAT, or other hidden charges. You pay us what you see on the order screen, i.e. goods subtotal + shipping cost.

In the most countries, however, you may have to pay taxes or duties on imported goods.
Sometimes goods under a certain value, or in certain categories, do not incur taxes. The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country. Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order. If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can’t calculate this for you and there is no way to pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods. Please find out as much as you can about your import taxes in your own country before completing your order.

 

What we can do.

If you find out information about the import tax situation in your country, and you believe there are ways to minimize the taxes you have to pay (or eliminate the taxes altogether), just tell us what you need by putting instructions (regarding labeling, packing, declarations, invoices, etc.) in the comments field during checkout. We are more than happy to follow your instructions.

Return Policy

Before returning items to us, please read and follow the instructions below.

Please contact our Customer Support (help@daisyshardwareshop.com), where one of our customer sales representatives will be glad to help you. Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.

We reserves the right to charge a handling fee on all returned products(except mis-shipped/defective items).

1.  Changed Mind

All returns must be sent back within 14 days of receipt of the item. We only accept products in their original condition. Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service and obtain a “Product Return” form that must be included with your package.

2.  Mis-shipped products

For mis-shipped items (item shipped was not item ordered), once confirmed, we will be responsible for an item exchange and any shipping fees. If you so choose, you can also return the product and get a full refund plus the shipping and handling fee.

3.  Defective Items

If the items received have any defect (partially/entirelly), we will send a replacement or if the replacement isn’t available any more, we will refund (partial/full) payment.